FAQ
Frequently asked questions
What are the technical requirements?
You’ll need a supported VR headset (Meta Quest 2 or later, Apple Vision Pro, or Pico 4) and a stable internet connection of at least 25 Mbps for live events. On-demand content adapts to slower connections automatically.
How do refunds work?
If a live event is cancelled, you’re refunded automatically. Subscriptions can be refunded within 14 days of purchase under EU consumer law — just contact our support team.
How do I manage my subscription?
You can upgrade, downgrade, or cancel anytime from the account section of the LIVEO app or from your device’s app-store subscription settings. Changes take effect at the end of your billing period.
Is all content available in my country?
Most of the catalogue is available worldwide. Some live events carry regional broadcasting rights — availability is always shown on the event page before you book.
Can I watch without a VR headset?
A companion 2D mode for phones and tablets is on our roadmap. Today, LIVEO is designed for immersive headsets, where the experience truly comes alive.